Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
📑 Table of Contents
1. Information We Collect
We collect information you provide directly to us, information automatically through your use of our services, and information from third-party sources.
Information You Provide:
- Personal Identification: Name, email address, phone number, postal address
- Account Information: Username, password, profile information
- Service Requests: AC type, issue description, preferred service time
- Payment Information: Transaction details (we do not store full payment card information)
- Communication: Messages, feedback, and support requests
Information Automatically Collected:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, search queries
- Location Data: Approximate location based on IP address
2. How We Use Your Information
We use the information we collect for the following purposes:
- To connect you with verified HVAC contractors in your area
- To process and fulfill your service requests
- To communicate with you about your bookings and updates
- To improve our website, services, and user experience
- To send promotional offers and newsletters (with your consent)
- To prevent fraud and ensure security of our platform
- To comply with legal obligations
5. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Secure data storage with access controls
- Employee training on data protection practices
- PCI compliance for payment processing
While we strive to protect your information, no method of transmission over the internet is 100% secure.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of data processing
- Portability: Request transfer of your data to another service
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@hvacdirectory.com.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
We encourage you to review this policy periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@hvacdirectory.com
- Phone: +91 87577 45406
- Address: HVAC Directory India, Your Address, New Delhi - 110001
GDPR & CCPA Compliance
If you are a resident of the European Economic Area (EEA) or California, you have additional rights under GDPR and CCPA. We are committed to complying with these regulations.
For GDPR/CCPA-specific inquiries, please email dpo@hvacdirectory.com.
Have Questions About Your Privacy?
Our data protection team is here to help.
Contact Our Privacy Team →